Become the MSP you've dreamed of

Data That Helps You Make Impactful Decisions In 2 Weeks

Buy Now LEARN MORE

Effective & Efficient

Are you worried that your competitors are leaving you behind?

Most businesses dont deeply understand their performance.

Buy Now LEAR MORE

Please choose one of our plans that best meets your needs. Pay monthly or annually

On-boarding Call

Your welcome email will give you a link to book your first call. We will integrate your system and pull down the data we need to help you make better decisions.

Data Review

We discuss your data and help you understand what drives the performance of every metric we measure.

Goal Setting

With 2 weeks data you can now make better decisions. We will set your 1st goal

“We have an amazing relationship. The team is dedicated, they’re personable, approachable, the level of service and support and the amount of personalized input that they’ve given us, is what separates them,”

"The insights provided are vital to how we invest our time and energy. The dashboards provide objective targets and give immediate feedback on the changes we implement."

“Anyone looking to sell or purchase an MSP should make it mandatory to engage with Sharkon Data. A truly independent and objective view of the operational side of the business.”

Competitive Advantage

Your company dashboard allows you to focus on the Key Performance Indicators that define success in the industry - First time call resolution, engineer utilization, endpoints/engineer and many more

Concise & Actionable

With our simple Traffic Light system, we quickly identify where your business needs to invest, to improve service, reduce engineering time and increase profits.

Like No Other

Sharkon Data brings you the first opportunity to measure your performance against the industry. A tool like no other, live statistics by which you can measure your business

SITUATION

For years, MSPs have worked in isolation, now Sharkon Data gives live information on service desk performance.

SOLUTION

Live dashboard data compares individual MSP performance, with a group of your peers, or the aggregate of our community.

IMPACT

Within 4 weeks our pilot customers are responding 17% faster and managing using 12% less hours to resolve an equivalent number of tickets.

SITUATION

It was a struggle to set meaningful targets for the service desk.

SOLUTION

With Sharkon Data we get an accurate objective measure of our performance. We want green!

IMPACT

The team is aligned and completely focussed on what we need to achieve

We capture, normalize, and benchmark your key Service Desk metrics against 100s of other MSPs. This analysis quickly identifies the strengths and weaknesses of your organization, helping you to understand your business, and importantly, where best to invest your time and money.

Sharkon Data is committed to improving the performance of Service Desk in the Industry. Started by the Founders of MSP Assist, and with 40 years experience working with 100s of MSPs we understand the industry as well as anyone.

Your 1st data transfer captures 6 months of ticket data. We analyse the data with our proprietary ticket reader and categorize each ticket into 1 of 10 categories. This provides a great starting point. Once the initial ticket load is completed, your data is updated daily.

If you subscribe to a monthly plan, you can cancel at anytime, you will only be charged for the remainder of the month. If you wish to move from monthly charge to the annual fee you can do so within the month. At the start of the next month you will be charged the annual fee.

Become the MSP you've dreamed of

Data That Helps You Make Impactful Decisions In 2 Weeks

Are you worried that your competitors are leaving you behind?