We offer a unique insight into your business

We capture, normalize, and benchmark your key Service Desk metrics against 100s of other MSPs.  This analysis quickly identifies the strengths and weaknesses of your organization, helping you to understand your business, and importantly, where best to invest your time and money.

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Benefits to you

How do you stack up against your competitors?

Updated daily our service dashboard, covering key performance metrics, gives you insight into the performance of your business.  We provide you an easy to follow visual summary of your effectiveness.  This means you no longer to ask - What do we do well?  What should we invest in?  How do we stack up against the competition?

 

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POWERFUL FEATURES

Here’s all the good stuff

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Updated daily

Data as current as you can get it. Actionable data - straight to your inbox.

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Concise & Actionable

With our simple Traffic Light system, we quickly identify where your business needs to invest, to improve service, reduce engineering time and increase profits.

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Like No Other

Sharkon Data brings you the first opportunity to measure your performance against the industry. A tool like no other, live statistics by which you can measure your business.

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Create groups with your Peers

Bring some friendly competition to your peers. You can create and manage your own group of MSPs and can compare your performance against them - as well as the total aggregate.

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Track your performance

Our history tab shows the performance of your business over time. A great tool to incentivise improvements in your team.

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Filter for deeper dives

Filter the results by company size or geography to zoom in on businesses like yours.

TESTIMONIALS

What our partners say

“We have an amazing relationship. The team is dedicated, they’re personable, approachable, the level of service and support and the amount of personalized input that they’ve given us, is what separates them,”

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President, Storedtech & Tech Together Mark Shaw

"The insights provided are vital to how we invest our time and energy. The dashboards provide objective targets and give immediate feedback on the changes we implement."

Jeremy
Owner, Fisheye Jeremy Hunt

“Anyone looking to sell or purchase an MSP should make it mandatory to engage with Sharkon Data. A truly independent and objective view of the operational side of the business.”

Ryan
CEO, 360 Consulting Pty Ryan Spillane

Choose the plan that suits your business

  • Free

  • Professional

  • Enterprise

Free

$0/mo

3-month option - limited to 50 MSPs at any one time

GET STARTED

Professional

$99*/mo 

Set the foundation with all your team needs for basic data integrations.

GET STARTED

Enterprise

$199*/mo

Comprehensive plan for growth inspired companies

 

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Initial 6 month data import Blue-Check Blue-Check Blue-Check
AI ticket categorization Blue-Check Blue-Check Blue-Check
24/7 online portal access Blue-Check Blue-Check Blue-Check
Performance tracking No Blue-Check Blue-Check
Filters No No Blue-Check
Monthly insight and digests No No Blue-Check
Group memberships No 1 Group Upto 5 Groups
Customized reports No No Fee May Apply

Integration Partners

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Significant changes in days
SITUATION

For years, MSPs have worked in isolation, now Sharkon Data gives live information on service desk performance.

SOLUTION

Live dashboard data compares individual MSP  performance, with a group of your peers, or the aggregate of our community.

IMPACT

Within 4 weeks our pilot customers are responding 17% faster and managing using 12% less hours to resolve an equivalent number of tickets.

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Significant changes in days
SITUATION

It was a struggle to set meaningful targets for the service desk. 

SOLUTION

With Sharkon Data we get an accurate objective measure of our performance.  We want green!

IMPACT

The team is aligned and completely focussed on what we need to achieve

FAQ

Need clarification?

What does Sharkon Data do?

We capture, normalize, and benchmark your key Service Desk metrics against 100s of other MSPs.  This analysis quickly identifies the strengths and weaknesses of your organization, helping you to understand your business, and importantly, where best to invest your time and money.

Who is Sharkon Data?

Sharkon Data is committed to improving the performance of Service Desk in the Industry.  Started by the Founders of MSP Assist, and with 40 years experience working with 100s of MSPs we understand the industry as well as anyone.

How often is my data updated?

Your 1st data transfer captures 6 months of ticket data.  We analyse the data with our proprietary ticket reader and categorize each ticket into 1 of 10 categories.  This provides a great starting point.  Once the initial ticket load is completed, your data is updated daily.

How do I change my plan?

If you subscribe to a monthly plan, you can cancel at anytime, you will only be charged for the remainder of the month.  If you wish to move from monthly charge to the annual fee you can do so within the month.  At the start of the next month you will be charged the annual fee.